Server Error in Age Verification Please Try Again Later
When you register at the University of Auckland using your RealMe verified identity record you volition need to complete two steps with RealMe:
- Log into RealMe
- Consent to the release of your details by RealMe
If this part of the registration process is not completed for any reason you will be redirected from RealMe back to the University and one of the error letters beneath volition display.
RealMe login failed or identity verification failed
There are several reasons why this mistake message might display:
- You clicked on the 'Return to the Academy of Auckland' link or the cancel push
- You lot did not consent to the release of your details
- If you terminated the process just have now decided you would like to proceed you can try again.
- Your RealMe identity is not verified
- The verification on your RealMe record has expired or been cancelled
If your identity is not verified or the verification has expired yous will be unable to proceed with this process until your RealMe record has been updated. Alternatively y'all can select some other registration option.
RealMe: You take either chosen to leave the RealMe registration process or your identity verification is incomplete/expired. If you left the process you tin can attempt again or contact RealMe to check the condition of your record. Alternatively yous can continue the registration process using a different option.
Your RealMe session has expired
A RealMe session will expire subsequently 15 minutes of inactivity. This means that one time you are redirected to the RealMe login page you demand to complete the steps of logging in and consenting to the release of your information within xv minutes.
If your session has expired y'all will need to starting time the process over again.
RealMe: Your session has expired, please try again
RealMe identity verification incomplete
There are several steps required to verify your identity details with RealMe and if the verification is not complete you will not be able to use that record to register with the University.
Information well-nigh the RealMe verification process is available here: https://world wide web.realme.govt.nz/how-utilize/.
RealMe: Your identity tape with RealMe has not completed the verification process. Delight continue the registration process using a dissimilar option.
RealMe two gene login service unavailable
When creating a RealMe account you tin cull to enable ii factor authentication. This means that when attempting to log into RealMe during this registration procedure you would be asked to provide a code every bit the second factor token. If the token service that generates the code is non available yous will see this mistake bulletin.
In this state of affairs nosotros recommend that yous endeavour the RealMe registration option once more later. If you do not wish to expect yous can proceed past using a different registration option.
RealMe: The token service is currently unavailable. Please endeavor once again later or proceed the registration procedure using a unlike option. If the problem persists with RealMe please contact their assist desk on 0800 664 774 from within NZ or +64 four 463 9376 from overseas (charges apply).
RealMe Internal Fault
This error displays when at that place is an internal error in the RealMe assertion service spider web application, the login service, or an attribute provider service.
Normally these are temporary problems, if yous wait a few minutes and try again the process should work. If this error is recurring please contact RealMe for help, or utilize 1 of the University's culling registration options.
RealMe: We were unable to process your request due to an internal mistake. Please try over again subsequently or continue the registration procedure using a different option. If the problem persists with RealMe please contact their help desk on 0800 664 774 from inside NZ or +64 4 463 9376 from overseas (charges apply).
RealMe - unexpected problem
This is a generic message which displays when an error occurs that has not perviously been divers past RealMe.
We suggest you either endeavour once again later to come across if the RealMe upshot has been resolved or go on your registration by using i of the University'due south alternative registration options.
RealMe: An unexpected problem occurred. Delight try again later on or continue the registration process a dissimilar option. If the problem persists with RealMe please contact their help desk on 0800 664 774 from within NZ or +64 4 463 9376 from overseas (charges employ).
RealMe session exists
If you have completed the step in the registration procedure where you have logged into RealMe, then a session has been established. More than one session cannot be established, in this instance you volition need to return to the folio where yous initially logged into RealMe.
If you are unable to return to that page or you do not think that you have logged into RealMe you can try to end the prior session by:
- Clearing your browser history. In near reckoner-based web browsers, to open up menus used to clear your cache, cookies, and history, press Ctrl-Shift-Delete (Windows) or Control-Shift-Delete (Mac).
- Close all of your browser windows.
- Open up a new browser window. We also recommend starting an incognito session.
If yous endeavor again and see the aforementioned error message yous volition need to await 15 minutes for the existing session to expire.
You have already established a RealMe session delight render to that page and go along. If you are no longer able to resume with the existing session we recommend that yous close all of your browser windows and retry in fifteen minutes once the existing session has expired.
RealMe verified identity has already been registered with the University
When a RealMe verified identity is used in the University's registration process we store a unique identifier provided by RealMe. If another endeavour is made to register with the RealMe record the message below will display.
If you practise not call back that yous accept previously registred at the University of Auckland with your RealMe verified identity please contact us for help.
Unfortunately this RealMe record has already been registered with u.s.. Please login with your existing University tape or contact us for assistance.
For farther assistance with whatever of these errors, or with the registration procedure, please contact us.
Source: https://www.auckland.ac.nz/en/about-us/about-the-university/identity-and-access-management/create-account/realme-registration/errors-that-may-occur-during-realme-registration.html
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